Implementation Support Specialist

Pasadena, California, United States expand job description ↓

Description

We are a SaaS company that provides multi-channel inventory, warehouse and financial management tools. If you want to be a part of a fast-growing start-up, we can provide the opportunity for you!


The Implementation Specialist is a tech-savvy professional who has a blended skill set including project management, user experience, and business analyst skills. The role will include definition and oversight of implementation process of our multi-channel software platform, managing customer facing software development projects, and identifying and implementing user experience/product enhancements.




Role and Responsibilities:

  • Accurately gather details and specs from clients on requested custom solutions
  • Analyze our customer’s business operations and needs, and provide implementation and business consulting in order to successfully implement our software.
  • Fulfill the role of project manager and account manager on projects, taking ownership in the deliverables and driving the projects through to completion.
  • Perform analysis and conversion of customer’s data files and ensure smooth data migration from their existing system(s) to Jazva.
  • Train customers on Jazva's functions and processes.
  • Work with Implementation Manager and Development team to prepare specs on custom solutions and to ensure the timely and successful delivery of custom solutions to clients;
  • Resolve customer inquiries by clarifying issues; researching answers and alternative solutions; implementing solutions; escalating issues as needed.
  • Identify and recommend product enhancements, features, and changes to improve the system.

Requirements

  • Experience with ERP systems either on customer’s or on provider’s side.
  • Deep understanding of modern online sales channels and marketplaces and ecommerce in general
  • Strong verbal and written communication skills. Excellent listening and customer service skills
  • Solid experience in project management and account management
  • Strong consulting and problem solving skills.
  • Structured and organized approach to task solving with a demonstrated track record
  • Business acumen to identify and drive products goals
  • Strong affinity for data and analytics
  • Experience providing effective training or instruction of systems or processes.
  • Ability to translate from technical jargon to the terms customers can easily understand
  • Fast learning skills and capacity to absorb high volumes of informatio
  • Ability to work effectively in a fast-paced and demanding environment

Benefits

  • Health Insurance: Comprehensive medical, dental, and vision to keep you feeling your bestest.
  • Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110 (and going against traffic, too).
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.
  • Food, Food, Food: We like to eat (a lot)! Loads of nearby restaurants so you’ll always have access to plenty of food including lots of worldly cuisines, plus company lunch Fridays!
  • Rubik’s Cube’s Galore!: We love em’!

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