Implementation Support Specialist

Pasadena, California, United States expand job description ↓


We are a rapidly growing, revenue-generating SaaS eCommerce company, providing a multi-channel inventory, warehouse and financial management system. If you want the opportunity to help scale a fast-growing start-up, this could be the opportunity for you!

The Implementation Specialist is a tech-savvy individual who has a blended skill set including project management, user experience, and business analyst skills. The role will include definition and oversight of implementation process of our multi-channel software platform, managing customer facing software development projects, and identifying and implementing user experience/product enhancements.

Role and Responsibilities:

  • Perform the role of project manager and account manager on projects, taking ownership in the deliverables and driving the projects through to completion.
  • Analyze our customer’s business operations and needs, and provide implementation and business consulting in order to successfully implement our software.
  • Perform analysis and conversion of customer’s data files and ensure smooth data migration from their existing system(s) to Jazva.
  • Conduct onsite and remote trainings of Jazva’s functions and processes.
  • Accurately gather details and specs from client on requested custom solutions
  • Work with Implementation Manager and Development team to prepare specs on custom solutions and to ensure the timely and successful delivery of custom solutions to clients;
  • Resolve customer inquiries by clarifying issues; researching answers and alternative solutions; implementing solutions; escalating issues as needed.
  • Implement best practices on customer implementation, customer support, workflow management, training, and reporting metrics.
  • Identify and recommend product enhancements, features, and changes to improve the system.


  • Minimum 2 years of related work experience.
  • Ecommerce or technical background with experience working with online sales channels/marketplaces, ecommerce platforms, etc.
  • Strong experience in project management and account management
  • Possess strong consulting and problem solving skills.
  • Highly organized with a demonstrated track record of multi-tasking.
  • Possess business acumen to identify and drive products goals with a strong affinity for data and analytics
  • Experience providing effective training or instruction of systems or processes.
  • Strong verbal and written communication skills. Excellent listening and customer service skills.
  • Ability to convey technical jargon and issues in a way customers can easily understand
  • Experience developing customer-facing documentation.
  • Ability to manage customer expectations and relationships
  • Self-starting fast learner capable of absorbing high volumes of information
  • Ability to work effectively in a fast-paced and demanding environment
  • Ability to quickly adapt and adjust effectively to handle changes in priorities and assignments.

Not required, but a plus:

  • Experience with ERP systems.
  • Minor programming knowledge, such as HTML, CSS and JavaScript
  • Knowledge of user experience and user information flow.


  • Food, Food, Food: We like to eat (a lot)! Loads of nearby restaurants so you’ll always have access to plenty of food including lots of worldly cuisines, plus company lunch Fridays!
  • Health Insurance: Comprehensive medical to keep you feeling your bestest.
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.
  • Vacation!: Get out and get away. Just go, please.
  • Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110 (and going against traffic, too).
  • Rubik’s Cube’s Galore!: We love em’!
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